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Wednesday, November 16, 2022

ICT Officer at Dangote Cement Plc




Job Overview

ICT Officer

Mtwara

Dangote Cement Plc

Dangote Cement Plc is Sub-Saharan Africa’s leading cement company, with a production capacity of 48.6 million tonnes per year across ten countries.

Job Summary

Provide hands-on technical support on all IT related issues to end users at DCP Tanzania.

Key Duties and Responsibilities

  • Provide 1st line support for local and remote end-users, resolving IT related technical issues and providing assistance for Windows OS and related software applications
  • Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices, peripherals and setup of IT equipment on user’s desks;
  • Take on daily queries from internal users answering IT related questions and resolve problems related with IT software and services;
  • Track all IT end user related requests within the Internal Service desk ticketing system;
  • On-boarding and off-boarding users including identity and access management;
  • Responsible to liaise with 3rd party IT vendors to procure , maintain and securely recycle Internal IT equipment;
  • Provide basic IT induction training to end users;
  • The potential to assist with Internal IT systems administration, including systems monitoring, patch management and backups;
  • Perform additional duties and assignments as required in support of internal IT systems.

Education and Work Experience

  • Bachelor’s degree in Information Technology
  • Minimum of two (2) years relevant work experience.

Skills and Competencies

Good understanding and working knowledge of service support policies, processes and procedures.

  • Good knowledge of troubleshooting relevant enterprise applications including SAP.
  • Strong knowledge and experience in supporting MS Windows & MS Office Suite.
  • Good knowledge of relevant hardware support and installation procedures.
  • Good knowledge of IT infrastructure and applications.
  • Strong problem solving and analytical abilities.
  • Strong interpersonal and communications skills.
  • Ability to work effectively under pressure.
  • Customer service orientation.\

ICT Officer Job Vacancy at Dangote Cement Plc

Benefits

  • Personal Health Insurance
  • Pay Off Time
  • Training and Development

CLICK HERE TO APPLY